Brand: Discova
Work type: Full time
Location: Bangkok, Thailand
Categories: Wholesale & Product
About Us
The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands. The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years of experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.
About the Opportunity
As a member of the Operations team in Bangkok, Thailand. The Tour Operations Executive plays a key role to ensure that Discova meets and exceeds its goals and operates successfully. The Tour Operations Executive will work in partnership with Operations Team Leader to execute the operational standards and requirements that will drive customer satisfaction and productivity. This will involve the delivery of best-in-class service and memorable local experiences for the customer.
Key Responsibilities:
- Book and operate tours with accuracy within budget.
- Consistently follow Discova One-Best-Ways (OBWs) processes/procedures/systems across the accounts handled.
- Make sure to keep strong relationships with suppliers.
- Effectively cooperate with Tour Guides, Product, Sales, Reservation, Customer Experience, and Suppliers for seamless daily operations and overall service improvements.
- Solve on the ground situations with initiative within agreed process.
- Be customer-oriented and help improve satisfaction as well as Net Promoter Score
About you:
The Essentials:
- Degree in tourism and hospitality is an advantage.
- Experience in a DMC or tour operator is an advantage (Bike tour is hugely preferrable)
- Fluent in national local language and intermediate to advanced level of written and spoken English.
The Skills and Attributes:
- Well-developed problem-solving skills.
- Customer-centric with a commitment to high standards of service delivery.
- High attention to detail & strong time/priority management skills.
- Able to work independently or in a team environment.
- A flexible rotating roster that may include late nights, weekends, and early morning.
- Ability to work with uncertainties/changing priorities and under pressure.
- Willing to travel on business when required.
- Proficient with Microsoft Office applications.
Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.
Get in touch now and Discova a world of possibilities!
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