Snapsheet is a leading technology company that specializes in streamlining the insurance claims process. We are committed to revolutionizing the industry through our innovative approach and commitment to customer satisfaction. We are looking for dedicated, customer-focused individuals to join our team and help us continue to provide exceptional service to our clients.
Job Description:
We are currently seeking a highly motivated and professional Remote Customer Service Representative to join our contact center and data entry team. In this role, you will be responsible for contacting customers and/or repair shops to gather photos, documentation, and potentially answer questions around the claims process.
Sound like you? Keep reading for more detail.
Your Day-to-Day
- Get connected with customers from the comfort of your home
- High sense of urgency around handling a high volume amount of inbound and outbound calls in a call center setting
- Communicate effectively in English over the phone, email, and text
- Utilize our proprietary CRM technology to log all customer interactions
- Maintain detailed files for documentation
- Manage challenging customer service situations while maintaining a positive, empathetic, and consultative approach towards the customer at all times
- Manage and set expectations for customers around required information, processes, and deadlines across multiple carriers
- Meet and strive to exceed individual monthly, quarterly and annual goals in both production and quality
Your Qualifications
- Previous experience in a customer service environment
- Excellent communication (written & verbal) and time-management abilities
- Highly driven and competitive in nature
- Experience with a contact center and/or general insurance knowledge a plus
- Exceptional attention to detail
- Well organized and strong work ethic
- Outgoing, personable and fun
- Proven track record of adaptability in a fast-paced environment
Tipo de puesto: Tiempo completo
Salario: A partir de S/.3,800.00 al mes
Experiencia:
- Call Center: 3 años (Obligatorio)
- Atención a Clientes: 3 años (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Fecha límite para postularse: 15/12/2023
Fecha de inicio prevista: 10/12/2023
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